February 1, 2005
iMac delivery: officially freaking out
You don’t ever want to see this:
What, in God’s name, is a delivery exception:
myiMac.deliver()
Traceback (most recent call last):
File "<stdin>", line 1, in ?
AttributeError: 'AppleProduct' object has no attribute 'deliver'
That’s a delivery exception! :-)
Methinks FedEx needs a call tonight when I get home.
And methinks FedEx should hyperlink their “exceptions” to a FAQ about these status codes, rather than worry us poor would-be iMac owners.
Update: FedEx redeems themselves, somewhat, by the fact that when you call their 1-800 number and it notices your package is marked as having an “Incorrect address,” it automatically puts you in touch with a person.
When it said it had the wrong address, I had visions of phone-menu hell trying to find a person. So, thank you FedEx, for making that usability decision.
But FedEx should still link their error codes to a FAQ/glossary, and when a package has an “incorrect address” the site should link that to a page saying that the user need to call to clarify things and list the phone number prominently.
I don’t know whether it was Apple or FedEx but someone put in an entirely wrong address. The only consolation is that it was in Georgia — lord help me if my iMac had gone to different state, or region, or coast. Who knows when it would arrive?
Filed under: Technology,Web design
Next: Teens: No respect for First Amendement, what about blogs?
Previous: Apple’s post-purchase branding
Comments