heisel.org > Blog > 2008 > 07
iPhone hijack resolved
Wednesday | July 30, 2008 | 8:52 pm
So Erica finally heard back from AT&T.
Our phone wasn’t hijacked. Neither of us ever made an unscheduled trip to, and subsequently texted from Azerbaijan.
It was a billing error that affected about a thousand people, according to the AT&T tech.
So if you have weird foreign SMS messages on your bill, call AT&T and don’t take “no you must’ve actually visited that country and sent those messages” as an answer!
Permalink | Comments (0) | Categories: Technology
Blogmarks
- Tough Choices: How Making Decisions Tires Your Brain: Scientific American - The more decisions you make, the more tired your brain gets and the more likely you are to make a bad decision. Choose a salad over a cookie and your next decision will be worse if you had just had the cookie. This is why I eat cookies every afternoon!
- Some notes for Rip Van Winkle, journalist | yelvington.com - The second great post about how newsrooms need to move beyond ostriching. "It's all the fault of the idiot managers who decided they should give away our content for free. … Before you start to say something about WSJ.com, drink a cup of coffee and thin
- The self-indulgence of oppositional defiance | yelvington.com - On dealing with newsroom curmudgeons: "You can't control the Internet, or the boss, or market forces, or Sam Zell, or whatever other ogre you want to blame, but you can control your own attitude and behavior. Or move on."
- Silverback — guerrilla usability testing - Records screen activity, while simultaneously using a Mac's built in iSight and microphone to record the test subject. Great tool for guerrilla usability testing.
- Electronic Publication and the Narrowing of Science and Scholarship - Journals that weren’t available online were the bane of my existence in grad school, but I didn’t think about the ramifications of not browsing. Turns out you stretch your theory less… (Via Good Morning Silicon Valley)
- Feist on Sesame Street - Muppets rule!
iPhone hijack update
Friday | July 18, 2008 | 5:15 pm
It’s day 2 of our iPhone hijack crisis.
Erica and I spent the better part of Thursday each tackling AT&T customer service representatives and fraud prevention specialists. It’d be nice if we could deal with one person so we didn’t have to do the “My name is (blank), my phone is (problem), please help!” routine over and over and over and over.
Alan Bentley with the Atlanta technical services division of AT&T was a godsend — he listened to our problem and actually listened when I said we haven’t been in Azerbaijan. He opened a case number for us and we’re hoping to hear back from an engineer sometime Friday.
Permalink | Comments (0) | Categories: Technology
Blogmarks
- The Truth about Web Navigation (by Jeremy Zawodny) - Makes you wonder if all the sitemaps, wireframes and mockups in the world are worth all the effort. Maybe good SEO is good navigation?
- Support the Django Software Foundation - Whether it's time, money or code, it's worth giving back to your OSS project of choice.
Disclaimer: I work at The Atlanta Journal-Constitution. The opinions expressed here are my own, and do not reflect those of the AJC, Cox Newspapers, Cox Enterprises nor any other party.
