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heisel.org > Blog > 2008 > 07

iPhone hijack resolved

Wednesday | July 30, 2008 | 8:52 pm  

So Erica finally heard back from AT&T.

Our phone wasn’t hijacked. Neither of us ever made an unscheduled trip to, and subsequently texted from Azerbaijan.

It was a billing error that affected about a thousand people, according to the AT&T tech.

So if you have weird foreign SMS messages on your bill, call AT&T and don’t take “no you must’ve actually visited that country and sent those messages” as an answer!

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iPhone hijack update

Friday | July 18, 2008 | 5:15 pm  

It’s day 2 of our iPhone hijack crisis.

  • Erica and I spent the better part of Thursday each tackling AT&T customer service representatives and fraud prevention specialists. It’d be nice if we could deal with one person so we didn’t have to do the “My name is (blank), my phone is (problem), please help!” routine over and over and over and over.

  • Alan Bentley with the Atlanta technical services division of AT&T was a godsend — he listened to our problem and actually listened when I said we haven’t been in Azerbaijan. He opened a case number for us and we’re hoping to hear back from an engineer sometime Friday.

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