July 18, 2008
iPhone hijack update
It’s day 2 of our iPhone hijack crisis.
Erica and I spent the better part of Thursday each tackling AT&T customer service representatives and fraud prevention specialists. It’d be nice if we could deal with one person so we didn’t have to do the “My name is (blank), my phone is (problem), please help!” routine over and over and over and over.
Alan Bentley with the Atlanta technical services division of AT&T was a godsend — he listened to our problem and actually listened when I said we haven’t been in Azerbaijan. He opened a case number for us and we’re hoping to hear back from an engineer sometime Friday.
Filed under: Technology
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