November 19, 2008

What is a visit?

The last time I wrote in this occa­sional series about Inter­net jargon it about vis­i­tors.

The next most log­i­cal ques­tion is:

What’s a visit?

At a high level, it’s easy, it’s one ses­sion by a vis­i­tor to your Web site.

If you dive a little deeper though, it turns out to be less easy to define.

Is it when you enter the site and the sub­se­quently leave it? Can you count page views in one visit if the user comes to your site, goes away, and then comes back? If so, how long can they be away before you start a new visit?

There are a host of groups and ven­dors who set stan­dards for these sorts of things. For exam­ple, Google Ana­lyt­ics counts page views within a 30 minute window if a user leaves the site.

Another com­pli­cat­ing factor when track­ing visits, are cook­ies. Not the deli­cious tasty kind, but the small files of data that sites can drop in your browser.

If a user clears their cook­ies in the middle of a visit, most ana­lyt­ics pack­ages will start count­ing a new visit.

If a user is read­ing your site at work, and then goes home and logs into your site, that’s prob­a­bly a new visit.

If a user is read­ing your site and then opens a new browser (say they nor­mally use Fire­fox but they open Safari) that’ll be a new visit.

So the length of visits is, like most met­rics, not per­fectly exact. But some knowl­edge is better than no knowl­edge.

Filed under: Journalism, Technology

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