January 3, 2010

A time to work, a time to slack

Show your system admin­is­tra­tor a box run­ning at 100 per­cent system uti­liza­tion.

If you can find one who thinks it’s a good thing, then you’ve got your­self a bad system admin­is­tra­tor. A good sysad­min knows that if a box is pegged at 100 per­cent, then it can’t handle any more traf­fic and it’s likely to fall over at any moment.

Show some man­agers an employee work­ing at 100 per­cent. Many will say, while pat­ting them­selves on the back, that must be a great worker who’s been prop­erly motived by a good manager… wink.

But some, myself included, would think “there’s an employee who can’t handle any more traf­fic and is likely to fall over at any moment.

Machines can’t run at 100 per­cent all the time, and nei­ther can humans. That’s why we have slack time.

Slack time ben­e­fits employ­ees by giving them time to cool down and recharge their cre­ativ­ity between projects. Man­agers ben­e­fit by con­stantly having a pool of refreshed, ready talent to han­dling incom­ing work.

Good man­agers should have a pool of low pri­or­ity, deadline-​less, “it’d be nice if” projects and tasks.

That way, when higher pri­or­ity work has been com­pleted and there’s down time, there’s some­thing for folks to work on that can be easily set aside should an emer­gency arise, or new work arrive.

Editor’s note: This is the first in a series of posts where I’ll try and espouse on the some of the prin­ci­pals and prac­tices of Kanban.

Filed under: Kanban, Management

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